At NONSTOP, customer satisfaction is our priority. We understand that sometimes issues may arise with your order, and we are here to help. Please read our returns and exchange policy carefully to understand your options.
1. Replacement Policy
NONSTOP offers a replacement policy for products that have manufacturing defects or are damaged during transit. We do not offer refunds except in specific cases of transit damage where a replacement is not possible.
Eligibility for Replacement:
- Manufacturing Defects: If your product has a manufacturing defect, you are eligible for a replacement.
- Transit Damage: If your product arrives damaged due to transit, you are eligible for a replacement or a refund if a replacement is not possible.
Conditions:
- The product must be reported within 7 days of receipt.
- The product must be in its original packaging, unused, and in the same condition as received.
- Proof of purchase (order number, receipt) and photographic evidence of the defect or damage must be provided.
2. Refund Policy
Refunds are only provided in cases where the product has been damaged during transit and a replacement is not possible.
Conditions for Refund:
- Transit Damage: If a product is damaged during transit and a replacement is not available, a refund will be processed.
- Refunds will be issued to the original method of payment after the claim is verified.
3. How to Request a Replacement or Refund
If you believe your product is eligible for a replacement or refund, please follow these steps:
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Contact Us:
- Email us at info@greenpioneermobility.com or call us at +91 97307 58700 within 7 days of receiving your product.
- Provide your order number, a brief description of the issue, and photographic evidence of the defect or damage.
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Assessment:
- Our customer service team will assess your claim and may request additional information if necessary.
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Return Instructions:
- If your claim is approved, you will receive instructions on how to return the product to us for a replacement or refund.
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Replacement or Refund Processing:
- Once the returned product is received and inspected, we will process the replacement or refund as per our policy.
4. Non-Returnable Items
Certain items are non-returnable and non-refundable. These include, but are not limited to:
- Products that have been used or altered.
- Products not in their original condition or packaging.
- Custom-made or personalized products.
5. Shipping Costs for Returns
- If the product is returned due to a defect or damage that qualifies for a replacement, NONSTOP will cover the shipping costs.
- For all other returns, the customer is responsible for the return shipping costs.
6. Contact Information
For more information or if you have any questions about our Returns and Exchange Policy, please contact us at:
- Email: help@gononstop.in
- Phone: +91 7499 652 548
- Address: Office No 311 Wing B, 2nd Floor, Orchid Road Mall Premises CHSL, MUMBAI, MAHARASHTRA 400065, India