Your comfort and satisfaction are our toppriorities. We offer a hassle-free 7-day return or exchange window for most products, providedthey are unused and in their original packaging. Please note that for hygiene and safetyreasons, personal care and toileting items (such as commodes and adult diapers) cannot bereturned once opened.

Absolutely. We believethat world-class mobility solutions should be accessible to everyone. We offer easy No-CostEMI options on major credit and debit cards at checkout, allowing you to invest in premiumproducts—like our advanced robotic wheelchairs—without financial strain.

Choosing the rightsupport can feel overwhelming, but we are here to help. Our product pages feature detailedspecifications and usage guides. For personalized advice, our mobility experts are available viachat or phone to help you match the perfect product to your lifestyle and medical needs.

Safety andcomfort are our top priorities. When choosing a product, always check the "Specifications" tabon the product page for exact dimensions and the maximum weight capacity.

• For weight capacity: We recommend choosing a product that supports at least 10–15%more than the user's current body weight to ensure long-term stability and safety.
• For sizing: Look out for adjustable features (like height-adjustable legs on Trustivawalking sticks or walkers). For wheelchairs and commodes, please review the seat widthmeasurements to ensure a comfortable fit.

Our assembly and installation processis specific to the type of equipment you order:

• Ready-to-use & Tool-Free: Products like Walkers, Rollators, Walking Sticks, Crutches, Commode Chairs, and Manual Wheelchairs either come pre-assembled or require minimal, tool-free setup right out of the box.
• Advanced Setup: For larger, complex equipment like Electric Wheelchairs and Patient Beds, we provide comprehensive video guides to walk you through the process. Additionally, in select major cities, we offer on-site installation by our trained technicians for these specific items.

NonStop provides comprehensive after-sales support to keep you moving. We stock genuine spare parts for all our partnered brands, including Trustiva and WHILL. You can easily raise a service request directly on our website, and our technical team will assist you with maintenance and repairs.

Yes! We partner with top global brands that stand firmly behind their engineering. Most of our premium mobility and rehabilitation equipment comes with a manufacturer's warranty. The specific warranty period (ranging from 6 months to 2 years) is clearly listed on each individual product page.

If your product requires servicing or you need to make a warranty claim, please contact our customer support team at help@gononstop.in with your order details and a description of the issue. Our team will review your request and guide you through the next steps for inspection, servicing, or warranty support, as applicable.

Please contact us at help@gononstop.in as soon as you notice any transit damage or manufacturing defect, along with your order details and relevant photographs or videos of the issue. Our team will assess the claim and, if approved, provide instructions for returning the product and arranging a replacement. If the product has been damaged during transit and a replacement is not possible, a refund may be provided to the original payment method after the claim is verified.

We believe in experiencing mobility solutions firsthand. You can visit one of our NonStop Experience Centers, located in major cities across India, to test drive our electric wheelchairs, try out our Trustiva walking sticks, and explore other premium aids before making your online purchase.

At NonStop, we don't just sell medical equipment; we enable active, independent lifestyles. While traditional brands often focus on limitations, our philosophy—much like our brand ambassador Milind Soman—is all about endurance, confidence, and remaining absolutely unstoppable.

We stand out by:

• Curating the Best: We bring together only the world's most advanced, highly engineered, and patented mobility solutions from top global leaders, all under one roof.
• Shifting the Narrative: We treat mobility aids as lifestyle enablers, not just medical necessities, focusing on products that look great and perform beautifully.
• Expert Guidance: Through our dedicated mobility experts and our upcoming Experience Centers across India, we offer personalized advice to ensure you find the perfect solution for your specific needs, rather than a one-size-fits-all product.

Our philosophy is simple: never let age or injury define your limits. Much like our brand ambassador, Milind Soman, we believe in living an active, fearless, and independent life. We provide the world-class tools and technology necessary to help you reclaim your mobility and remain absolutely unstoppable.